The Code of Ethics establishes the principles and ethical limits to the performance of Cachoeira Caldeirão HPP in all regions where it operates, respecting current legislation, as well as the commitments it undertakes with stakeholders.
COLLABORATORS All members of governing bodies, officers, and employees of companies related to Cachoeira Caldeirão HPP, regardless of title and bond.
CUSTOMERS Physical or legal people to whom Cachoeira Caldeirão HPP provides services or sells products, in both a regulated market and a free market.
SHAREHOLDERS Natural or legal persons (domestic or foreign) that own Cachoeira Caldeirão HPP shares.
SUPPLIERS AND SERVICE PROVIDERS Natural or legal persons that supply products or provide services to Cachoeira Caldeirão HPP.
COMMUNITY Organizations, institutions and civil society bodies representing citizens, clients, business segments, media, research institutes, organizations for social promotion and development.
GOVERNMENT All instances of Executive, Legislative and Judicial branches, at Federal, State, Municipal and District levels, regulatory bodies, parliamentary committees, consumer and environmental protection agencies and other direct or indirect Public Administration bodies.
Channel of Ethics
The Ethics Channel is an instrument in which shareholders, employees, customers, and suppliers can indicate conducts that they deem inappropriate to principles of the Code of Ethics and also that do not comply with internal policies, norms, procedures or monitoring.
Recognized as a good governance practice that promotes transparency and integrity, the Ethics Channel is a tool required by the Administration. Also, there are several external entities, which evaluate our companies and consider this tool essential for businesses to be conducted in a sustainable way.
Besides ethical conduct, questions about internal management, accounting, auditing, monitoring or others points that are unwarranted to demands stipulated by local legislation, regulatory agents or internal policies, can be reported to the company through the Ethics Channel.
Communication can be anonymous or identified, and it is guaranteed absolute secrecy and non-retaliation, also no information which can identify or track the informant will be collected. Once the communication is done, a protocol number is provided to consult the process progress.
It should be clarified that, in the exclusive case of a report of interpersonal behavior involving the company’s employees, these will only be analyzed if the informant identifies himself or herself. Be clear in describing your complaint so that your communication will be handled efficiently and effectively.
If your communication is related to supply or quality services, use the appropriate channels of the electricity concessionaire in your region, available on the company’s website.
In addition to this website space, it is also possible to receive your communication messages through the Post Office on the following address:
PO Box: 81004
Zip Code: 04537-970
Vila Nova Conceição - SP
To start or consult a report